Service Excellence and Customer Success mgt

Service Excellence and Customer Success Mgt

Learn how to manage customers successfully

Learn how to resolve customer issues and retain every single customer

Customer Success and Service Excellence Course is a training that’s focused on helping customer service leaders and sales people to develop the right systems to ensure optimal customer retention.

The Training Highlights

Understanding Customer Success

The Major Pillars of Customer Success

How to Deliver Exceptional Service Experiences

Emotional Intelligence and Optimal Customer Relationship Management

Service Failure and Issues Resolution

HOW THIS WORK

This is an execution-focused sales training where you actually do real selling and closing deals.

You would actually engage a customer to resolve an issue

There would be 2 Case Studies and Assignments

There would be 2 group works

Who should attend

Customer Service People, Account Managers, CEOs of SMEs and MSMEs,
Directors in SMEs and Senior Executives of Small and Medium Businesses,
Technical People who provide service and support functions

Event Schedule

Registration Ends: November 10

Onboarding: November 20

First Session: November 26

Second Session: November 28

What is the Cost? – N200,000

We however have an ongoing end of year promo that’s designed to support businesses that are struggling with growth.
It ends on November 6. After November 6, you will NEVER be able to buy Service Excellence and Customer Success Mgt as it will return back to N200,000.
You can start now by paying in full or paying the first installment of N50,000.

If you pay before November 6, you pay N99,900 only.

You Can Pay Into any of the account below:

SalesRuby Ltd: 0029240785 (Stanbic IBTC)
SalesRuby Ltd: 9070047683 (Moniepoint MFB)
Olubunmi Jembola: 0034776143 (GTB

FREQUENTLY ASKED QUESTIONS

Question 1: Is this an online only training?
Yes, it is. This training has been designed to be extremely flexible to enable you to attend from anywhere. Whereas, it is also being recorded.

Question 2: After the training is there any support?
Yes, there would be ongoing support in the group created for 1 month post training

Question 3: Can I pay in instalment?
Yes, you. You can pay in 2 instalments. The first instalment should be N50,000 and the next would be the balance.

HEAR WHAT PARTICIPANTS HAVE TO SAY

Oyebola Okusanya CEO, Golden Bricks

"We were initially skeptical about choosing a sales training provider, but SalesRuby exceeded our expectations. The practical sessions were explosive, and we gained a deeper understanding of the techniques behind effective sales strategies.Extreme value was delivered."

Michael Idiaye Sales Manager AXA Mansard Insurance plc.

"Attending a sales training with SalesRuby Academy was a great eye opener specifically on what it takes to sell at good pricing in spite of customer objections and harsh competition. "I never knew before now that price meant nothing."

Victoria Amusat Enterprise Sales Manager, Seamless HR

"To provide our graduates with the best sales training, we turned to SalesRuby, and they delivered beyond our expectations. The role play and assessments were intellectually stimulating and brought out the best in our interns."